Last updated: August 4, 2026

Privacy Policy

This page sets out how Lux Casino collects, stores, and uses personal data provided by players and site visitors. Understanding these practices helps account holders make informed decisions about the information they share. The policy covers data collection, processing purposes, retention periods, and the rights available to individuals. For the full picture of how the platform operates, including how to get in touch with the support team, visit Lux responsible gambling.

What Data Lux Casino Collects

Lux Casino collects personal data through several routes: account registration, identity verification, payment processing, and general platform use. The categories of data recorded can include:

Full name, date of birth, and nationality
Email address, phone number, and login credentials
Residential address and postcode
Payment method details, transaction history, and account balances
Device identifiers, IP address, and browser information
Identity and address documents submitted during KYC
Correspondence sent through live chat, email, or the contact form

Registration on the Lux platform is available via email, phone number, or social login through Google, Steam, Telegram, and TikTok. Each route captures a slightly different initial data set, though all accounts are subject to the same overall policy.

Why Personal Data Is Processed

The operator, Maxline N.V., processes personal data for a defined set of purposes. These include managing player accounts, verifying identity in line with KYC obligations, processing deposits and withdrawals, preventing fraud, and communicating promotional or operational information. Data collected through the sportsbook or Telegram Casino is subject to the same processing framework.

Transaction records, including cryptocurrency activity in BTC, ETH, USDT, DOGE, and LTC, are retained to support financial reconciliation and regulatory compliance. IP address and device data are used to detect unusual activity and enforce geographic restrictions.

Identity Verification and Document Handling

Verification documents submitted through the KYC process are processed to confirm age, identity, and the one-account rule. Accepted document types include passport, driving licence, utility bill, bank statement, payment card scan, selfie with payment card, and Tax ID. Upload formats accepted are JPG, JPEG, PNG, GIF, and PDF, with a file size cap of 10 MB per document.

Documents are handled securely and used only for the stated compliance purposes. The operator may retain verified document records for a period required by applicable regulations, typically between five and seven years from the date of account closure, though the exact retention term depends on the jurisdiction governing the operator.

Personal data may be shared with third-party service providers who support platform operations. This includes payment processors, software providers from the 52-strong provider network, fraud prevention services, and infrastructure partners. Data is shared only to the extent necessary for each provider to perform its specific function.

Betradar and Golden Race are among the technology partners recorded on the platform. Game providers such as Pragmatic Play, Play’n GO, Nolimit City, and Evolution-adjacent live content suppliers may receive session and game-play data in the course of delivering their titles. No personal data is sold to external marketing organisations.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain session states, remember language preferences, and analyse general usage patterns. Players can manage cookie preferences through browser settings. Disabling certain cookies may affect how the platform performs, particularly features related to account login and cashier functionality.

Data Retention

Account data is retained for as long as the account remains active and for a statutory period after closure. Financial records, verification documents, and transaction logs are kept in line with the operator’s regulatory obligations under the Anjouan Gaming Authority licence (ALSI-202412017-FI1). Players who request account deletion should contact support via info@luxcasino.net or through the live chat service.

Player Rights

Registered account holders have the right to request access to the personal data held about them, request corrections where information is inaccurate, and request deletion subject to legal retention requirements. Requests can be submitted through the contact form or by emailing the support address directly.

Because Lux Casino operates under an offshore licence and does not hold a UK Gambling Commission authorisation, data subjects in Great Britain should note that the processing falls outside the scope of ICO oversight. The platform is not available to players in the United Kingdom, and no GBP-specific data protections or GDPR enforcement pathways via UK regulators apply to accounts opened on this platform.

Policy Updates

The privacy policy may be revised to reflect changes in platform functionality, regulatory requirements, or data processing practices. Players are responsible for reviewing the current version periodically. Continued use of the platform after a material update constitutes acceptance of the revised terms.